This bad customer service moment brought to you by Dekker & Taylor and Francis!
Cliff July 8th, 2008
This message was sent to Taylor & Francis:
Greetings!
I need to get usage statistics for Valdosta State University’s subscription to the Encyclopedia of Library and Information Science (through Dekker). I would have called Dekker, but that is impossible due to the shameful disregard shown for customer service by a lack of proper contact information: http://www.dekker.com/sdek/contact~db=enc
Please let me know how I can get usage statistics for this database from 07/01/2007-06/30/2008.
Thank you for your attention.
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Oh wait, that’s right, I didn’t send that message b/c when I tried I got this response:
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Server object error ‘ASP 0177 : 800401f3′
Server.CreateObject Failed
/common/generic/contact_form.asp, line 222
Invalid ProgID. For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.
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Way to go, guys. Glad to see all my users’ tuition is being well spent on customer care. Maybe we should drop that title since there’s no way to find out if they’re using it….