Comments on: Review: Elsevier’s User Services

By: Warry

Warry — Thu, 15 May 2008 23:07:26 +0000

Hi Cliff,
I understand that your call did trigger escalation and that Elsevier already has contacted you to help you and to see whether IP access can be setup for you.
Both the customer support department and an (even to my surprise) large number of people behind the scene do care and find it horrible to see that there are customers who consider the Elsevier user services horrible.
Elsevier is waiting for your input and is happy to help you making your access work properly.
Can you please let us know how this progresses and whether you can report that the Elsevier support may be a little slow, but not so horrible after all :-)
Warry

By: Warry

Warry — Wed, 14 May 2008 17:22:38 +0000

OK. I see. I will try to take this a little further and see what can be done to help you!

By: Cliff

Cliff — Wed, 14 May 2008 12:51:43 +0000

Warry - Yes, this email/post is in response to what I learned when I contacted the support desk via phone.

By: Warry

Warry — Tue, 13 May 2008 19:48:20 +0000

Did you contact the support-desk?
JournalsOnlineSupport-usa@elsevier.com

By: Cliff

Cliff — Mon, 12 May 2008 23:09:16 +0000

Thanks Laura. I *could* do a workaround if I spent hours fiddling with code, probably, but it’s my perspective that I shouldn’t have to. More crankiness to follow…. :)

By: Laura

Laura — Sat, 10 May 2008 00:13:14 +0000

Good luck with that ;-p. We’ve got a workaround at MPOW for getting passwords out to our patrons when using that type of authentication is unavoidable (and it’s always a recalcitrant publisher that refuses to get with the program and support IP authentication already). We put the passwords on an IP authenticated web page and then point our link resolver to that page. Kludgey but liveable.

By: logistyka

logistyka — Fri, 09 May 2008 22:58:29 +0000

wow it is sooooo interesting post !